Regulatory Disclosures

1. Company Information

2. Regulatory Framework

Abu El Hag Gold Trading Company operates under the regulatory framework of:

• Ajman Free Zone Authority: Primary regulator for our business license and operations
• UAE Federal Law: Compliance with all applicable federal laws and regulations
• Anti-Money Laundering Laws: UAE Federal Decree-Law No. 20 of 2018 on AML and CTF
• Commercial Transactions Law: UAE Federal Law No. 18 of 1993

3. Business Activities

Our licensed business activities include:

• Import and export of gold bullion (bars and coins)
• Cross-border physical gold trade and sourcing
• Secure custody and handling of physical gold
• Trade documentation and customs coordination

All business activities are conducted in accordance with our Ajman Free Zone license and applicable regulations.

4. Trade Risk Disclosures

4.1 Price Risk

Gold prices fluctuate based on global market conditions. Transaction prices are confirmed at the time of trade. Abu El Hag Gold Trading does not provide price forecasts, investment advice, or recommendations on the timing of purchases or sales.

4.2 No Investment Advice

Abu El Hag Gold Trading is a physical gold import and export company. We do not provide financial, investment, or legal advice. Nothing on this website or in any communication from us constitutes investment advice or a recommendation to buy or sell gold. You should consult with qualified professionals for your own financial decisions.

4.3 Counterparty and Logistics Risk

Cross-border gold trade involves regulatory, logistics, and counterparty risks. We coordinate documentation and shipment processes to mitigate these risks, but we cannot guarantee outcomes that depend on third-party carriers, customs authorities, or regulatory changes in destination countries.

4.4 Custody Risk

Physical gold held in our custody facility is subject to the terms of the custody agreement entered into at the time of the arrangement. Please review the applicable terms before proceeding.

5. Pricing and Fees Disclosure

5.1 Gold Pricing

Our gold prices are based on:

• Real-time international spot gold prices (XAU/USD)
• Market premiums based on product type and purity
• Current market liquidity and demand

Prices are quoted in US Dollars (USD) and may also be provided in UAE Dirhams (AED) based on current exchange rates. Final prices are confirmed at the time of transaction.

5.2 Transaction Fees

We maintain transparent pricing with no hidden fees. Applicable fees may include:

• Buy/Sell spread (difference between buying and selling prices)
• Wire transfer fees for international payments
• Delivery and shipping fees (if applicable)
• Storage fees (monthly or annual, based on quantity stored)

All applicable fees are disclosed to you before you complete a transaction.

5.3 Payment Methods

We accept the following payment methods:

• Bank wire transfer (domestic and international)
• Cash payments (subject to applicable limits and AML verification)

Payment processing fees, if any, will be disclosed prior to transaction.

6. Customer Protection

6.1 Product Authenticity

All gold bullion products we sell:

• Meet minimum purity standards of 99.99% (24 karat)
• Come with certification of authenticity
• Are sourced from reputable refiners and suppliers
• Include serial numbers and hallmarks where applicable

6.2 Storage Security

Gold stored in our facility benefits from:

• 24/7 surveillance and monitoring
• Biometric access controls
• Segregated storage (your gold is kept separate)
• Comprehensive insurance coverage
• Regular third-party security audits

6.3 Insurance

All gold stored in our facility is insured against:

• Theft and burglary
• Fire and natural disasters
• Damage during storage

Insurance is provided by reputable international insurance companies. Details of insurance coverage are available upon request.

7. Know Your Customer (KYC) Requirements

In compliance with UAE AML laws, all customers must complete our KYC process. We require:

For Individual Customers:

• Valid passport or Emirates ID
• Proof of residential address (within 3 months)
• Source of funds declaration
• Contact information verification

For Corporate Customers:

• Certificate of incorporation
• Trade license
• Beneficial ownership information
• Board resolution authorizing transactions
• Identification of authorized signatories

We reserve the right to request additional documentation based on our risk assessment.

8. Conflicts of Interest

We are committed to identifying and managing conflicts of interest. We:

• Maintain policies to prevent conflicts between company and counterparty interests
• Disclose any material conflicts to affected counterparties
• Ensure transaction pricing is transparent and confirmed in writing before execution

9. Complaint Handling

We are committed to resolving customer complaints fairly and promptly:

How to File a Complaint:

• Email: [email protected]
• Phone: +971 0508697373
• Written letter to our registered address

Our Complaint Process:

1. We acknowledge receipt of your complaint within 2 business days
2. We investigate the matter thoroughly
3. We provide a response within 15 business days
4. If you are not satisfied, you may escalate to senior management

If we cannot resolve your complaint internally, you may refer the matter to Ajman Free Zone Authority or pursue resolution through UAE courts.

10. Data Protection and Privacy

We are committed to protecting your personal information in accordance with UAE data protection laws. For details on how we collect, use, and protect your information, please see our Privacy Policy.

11. Tax Considerations

Tax treatment of gold import and export transactions varies by jurisdiction and the nature of the trade. General information only:

• UAE VAT: Gold bullion meeting investment-grade standards is currently zero-rated for VAT purposes in the UAE. Consult a qualified tax advisor to confirm the treatment applicable to your specific transaction.
• Import/Export Duties: Customs duties, import taxes, and other levies may apply in origin or destination countries. Counterparties are responsible for understanding and meeting their own tax and customs obligations.
• Jurisdiction-specific obligations: Tax obligations in your country of residence or operation are your responsibility. Consult a qualified tax advisor.

We are not tax advisors. Tax laws may change, and circumstances vary by jurisdiction. You should consult with qualified tax professionals regarding your specific situation.

12. Business Continuity

We maintain a comprehensive Business Continuity Plan to ensure:

• Continuous protection of stored gold
• Ability to process critical transactions
• Communication with customers during disruptions
• Recovery of operations following incidents

Our plan is tested regularly and updated to address emerging risks.

13. Professional Memberships and Affiliations

Abu El Hag Gold Trading Company maintains professional standards through:

• Membership in Ajman Chamber of Commerce and Industry
• Compliance with UAE Precious Metals Trading Standards
• Adherence to international best practices in gold trading

Important Note: We are not members of DMCC (Dubai Multi Commodities Centre), LBMA (London Bullion Market Association), or holders of ISO 27001 certification. Any such claims would be inaccurate.

14. Updates and Changes

These regulatory disclosures are reviewed and updated regularly to reflect:

• Changes in our business operations
• New regulatory requirements
• Updates to company information
• Industry best practices

Material changes will be communicated to customers and posted on our website.

15. Contact Information

For questions regarding these regulatory disclosures or our compliance practices: