Privacy Policy

1. Introduction

Abu El Hag Gold Trading Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our gold trading services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or express interest in our services
• Engage in a gold import, export, or trade transaction
• Contact us via phone, email, or contact forms
• Undergo KYC onboarding as a counterparty
• Visit our facility in Ajman Free Zone

This information may include: full name, email address, phone number, physical address, date of birth, government-issued identification, company registration documents, source of funds documentation, and trade transaction details.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

We use Google Analytics to collect and analyze this information. We do not use cookies for tracking purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing gold import, export, sourcing, and trade documentation requests
• Verifying your identity and conducting KYC (Know Your Customer) checks
• Complying with UAE Federal Law and Ajman Free Zone regulations
• Providing counterparty support and responding to trade inquiries
• Sending transaction updates and service information relevant to your trade
• Improving our website and service offerings
• Preventing fraud and enhancing security
• Meeting regulatory, AML, and legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Regulatory Authorities: When required by UAE Federal Law, Ajman Free Zone Authority, or other regulatory bodies
• Service Providers: With trusted third parties who assist in operating our business (e.g., secure storage facilities, payment processors) under strict confidentiality agreements
• Legal Obligations: When necessary to comply with legal processes, enforce our terms, or protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Physical security measures at our Ajman Free Zone facility

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. UAE Federal Law and anti-money laundering regulations require us to maintain certain records for a minimum of 5 years after the end of the business relationship.

7. Your Rights

Under applicable UAE law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your information to another service provider

To exercise these rights, please contact us at [email protected] or call +971 0508697373.

8. International Transfers

Your information may be transferred to and maintained on servers located outside of the United Arab Emirates. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: